Project terms

During the project briefing, it is client’s responsibility to provide us with clear guidelines along with the flow or specific details you may require. When such details are not provided, we will proceed with our understanding of your requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
Once proposal has been finalised, any additions, changes or enhancements in the functionality or design of the project will affect the proposal and may incur additional cost and a revised delivery date. All additional programming work is charged separately. Under no circumstances will Synapse Worldwide be liable for any delays caused by change in the project brief.
Website content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Synapse Worldwide takes no responsibility of any of the third party products, software or components used on the website development such as payment gateway, SSL certificates etc. We suggest you to take regular back-ups to avoid any disruptions.
Domain registration charges are not included as a part of the proposal unless mentioned otherwise.
Hosting charges are not included in the quotations unless mentioned otherwise. Synapse Worldwide can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client.
Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Synapse Worldwide will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
Technology support of additional 5 working hours is given to all medium and large size projects, for any basic modification or changes, which may be utilised for up to a period of one month after the delivery. Please note that these support hours are not applicable if the design or coding or any other aspect of the website has been altered by anyone other than the synapse team.

Payment / Refund terms

All prices are quoted in Australian dollars are exclusive of GST unless specified.
All invoices are to be processed as per the schedule via your preferred method of payment.
Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made within 14 days of the site finalisation.
Synapse Worldwide reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.
For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
Late fees and charges: All outstanding invoices will incur an admin charge of 5% per month of the pending amount, from the due date. First month charges will be levied on 1 calendar month after the due date. There onwards, the charges will be calculated on monthly basis.
Due date: Is the date on which the payment is due as per the terms on the invoice/proposal
Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due even after one month of expiry of the due date.
In case of an eventuality where we need to take the services of a Debt Collection Agency then all charges and associated costs would be borne by the client or the debtor.
Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be in full and is non-refundable. Incase of web-hosting renewals all cancellations must be notified to us 30 days before the renewal date.
If client chooses a 3rd party hosting provider, Synapse Worldwide will build and test the website on one of our own servers or hosted domains. The Website will be transferred-off to a 3rd party server upon a minimum payment of 90% of the total cost from the client.

Intellectual Property

All content of this website is a property of Synapse Worldwide unless otherwise specified. Synapse Worldwide reserves the right to change the content or policies without any prior notice.
The project related copyrights will be transferred to the client after the full payment of the project and upon signing the Certificate of Acceptance. Synapse worldwide reserves the rights to refuse the transfer of ownership if irregular circumstances arise.
Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose.
In an event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work.
“Synapse Worldwide” is a trade mark of Synapse Worldwide Pty Ltd of Australia, along with the symbol which consists of a ‘globe’ surrounded by the letter ‘S’ and also the logo “Synapse Worldwide: Quality – Innovation – Excellence”. Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organisation or individual is not allowed to use Synapse Worldwide trademarks including the name, logo and symbol in any way shape or form without a written permission from us.

Disputes, Liability and Indemnity

In an event of a dispute, Synapse Worldwide reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Synapse Worldwide reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Synapse Worldwide be liable for any damages arising from misrepresentation or misinformation.
Synapse worldwide reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
Synapse Worldwide provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Relationship of Synapse Worldwide with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
Client will indemnify and hold Synapse Worldwide, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the "Indemnified Parties") harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys' fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Synapse Worldwide.
Synapse Worldwide will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

Please contact Synapse Worldwide if you require further details or clarifications.